About
Hi, I'm Hian.
An IT leader who helps organizations bridge the gap between IT and business — so every digital initiative creates real, sustainable value. Human-centered, and grounded in 26 years of hands-on experience.
Over the years I've seen how many organizations struggle not because they lack tools or systems, but because their IT teams and management speak different languages. My work revolves around helping both sides gain clarity, communicate better, and move in the same direction.
In my experience, most IT challenges aren't technical problems — they're people problems. So I start with people, expectations, and context before tools. I work through coaching, structured thinking, and practical frameworks, and I aim to build capability, not dependency. When people understand the “why” behind technology, digital initiatives stop being “projects” and become sustainable results.
Problems I help solve
Most of it comes down to alignment
Misalignment between IT and the business
IT speaks in technical terms, management in business terms — decisions blur and progress stalls.
Underutilised tools, low digital capability
Excel, PowerPoint, AI tools, even core systems underdeliver when teams were never guided on using them well.
Weak governance, unclear direction
Without clear processes, ownership, and accountability, IT stays reactive instead of strategic.
Confusing or disconnected initiatives
Projects start with enthusiasm but lose momentum when priorities and roles are not aligned.
Low information-security awareness
People are the biggest vulnerability — most incidents happen because teams were never taught to spot them.
Turning AI hype into real value
Knowing where AI and automation genuinely help — and where to be cautious — instead of chasing trends.
How I help
Ways to move IT and business together
CIO-as-a-Service (Fractional CIO)
Strategic guidance for IT direction, governance, and alignment with business priorities.
Advisory for senior management
Helping executives evaluate IT decisions, oversee projects, and set realistic expectations.
AI & automation enablement
Guiding teams to adopt AI and automation in a responsible, structured, effective way.
Information security awareness
Equipping people with the mindset and habits that reduce everyday security risk.
Technical training for professionals
Excel, PowerPoint, and practical digital skills — used with confidence and accuracy.
Digital transformation guidance
Bringing structure to complex, cross-team initiatives so technology, process, and people stay aligned.
Who I work with
Growing mid-sized companies
Expanding operations that need better structure, governance, and cross-department alignment.
Senior executives & non-IT leaders
BOD, C-level, VPs, and GMs making technology decisions and evaluating IT projects.
IT managers & teams
Groups improving communication, mindset, and execution to become strategic partners.
Professionals building digital skills
People who want to use Excel, PowerPoint, and AI tools with real confidence.
Background
I've spent my career leading IT in complex, multi-site environments — most of it in garment manufacturing, where clarity, alignment, and strong governance make all the difference. I've built IT foundations for fast-moving operations and large workforces, and guided IT teams from fresh graduates into mature, high-performing units.
My technical depth is balanced with a focus on communication and people development, because technology only works when the people behind it feel supported and understood.
Certifications
- ITIL 4 Managing ProfessionalService management, stakeholder value, and practical IT governance.
Foundation, DSV, HVIT, DPI, CDS
- COBIT 5 FoundationGovernance principles for aligning IT with business objectives.
- Professional Scrum Master IAgile delivery and iterative project practices.
- Microsoft Office Specialist — ExpertWord, Excel (Associate + Expert), and PowerPoint.
- Tableau Desktop SpecialistDashboard building and data visualization.
- Certified Ethical Hacker (CEH)Security fundamentals and common threat vectors.
Experience
Vice President of Information Technology
Jun 2024 – Sep 2025- Unified Active Directory & mail for 2,600+ accounts across 8+ sites (hybrid on-prem/cloud)
- Built a Manufacturing Execution System (MES) with IoT for WIP and production optimization
- Delivered a Document Management System with digital signature & workflow approval
- Introduced Robotic Process Automation (RPA) to cut manual work and optimize manpower
- Established the IT Code of Conduct and SOPs for stronger governance
Senior IT Manager
May 1999 – Jun 2024- Standardized endpoint security and next-gen firewalls across all sites
- Established data backup and mail archive systems
- Developed a highly configurable HRIS for complex attendance & payroll rules
- Built production systems that improved operational efficiency
Core values
The PROUD principles I work by
Genuine care for helping people work with clarity.
Solutions from context and what already exists.
Deliver more, through preparation not intensity.
Guide, and bring out the best in others.
Steady and focused, especially when it gets hard.
Let's build something clear together.
My full CV and project portfolio are ready to explore — reach out and let's talk.